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Buyer FAQs

Who is Artsy Home?

We are a division of Distinctive Living Magazine, Inc. For decades, we have been publishing and mailing magazines to homeowners along with developing and managing websites dedicated to helping them find high quality goods and services. Our current magazines include Jersey Living, Delaware Valley Living, Shore Home & Hudson Valley Living. We own and operate several websites including ArtsyHome.com.

How are vendors selected for your site?

We select artisans who produce unique work to create accounts and display their work for sale on ArtsyHome. Our marketplace contains a wide variety of unique home-related goods. We approve all vendors prior to displaying their work on our site. If you produce items and wish to sell your work on ArtsyHome, please feel free to register as a vendor.

Do you offer custom orders?

Many of our artisans do custom work and are happy to discuss any special projects you may have. Feel free to contact them directly or contact us for help.

How do I place an order?

Placing an order with us is very simple. Simply navigate to the page displaying the item you wish to purchase, click the “Add To Cart” button and follow through with the checkout process inputting your shipping and billing information.

Can I cancel an order?

If you wish to cancel an order, please contact us immediately. We will do our best to cancel your order and process a refund. This may not apply to custom or special orders where work may have been done to alter or create a piece to your specifications. If the item has already shipped you will have to abide by our return policy.

When do you charge my credit card?

We charge your credit card when you place an order with us. After that, we inform the artisan who ships the item directly to you from their location.

Can I place an order if I live outside of the United States?

Yes. We currently accept orders from outside of the United States. Additional packaging, shipping, customs and/or import fees may apply. Please contact us prior to placing an order so we can accurately quote a price for you. All payments must be received in US dollars prior to shipping. Returns may not be accepted for orders shipped outside of the United States.

What payment methods do you accept?

We currently accept all major credit cards. If you wish to pay via check or other form of payment, please contact us prior to placing an order.

What do you charge for shipping?

Unless otherwise noted, our prices include ground shipping to all 48 contiguous United States and the District of Columbia. Large, heavy and/or bulky items may have an additional fee due to the added cost to ship these types of items. This fee may vary based on where you intend to have the item shipped. Please contact us prior to placing an order if you live outside of the contiguous United States or if the item you wish to purchase denotes additional shipping charges apply so we can give you an accurate quote.

Can I purchase enhanced or faster delivery?

Yes. Please contact us prior to placing an order so we can help you.

When will I receive my item(s)?

All of our items are shipped directly from our artisans. They are often available for shipping immediately, but occassionally require some additional finishing work or need some customization prior to shipping. Our artisans do their best to note this in the product descriptions. Please be patient. In most cases you are ordering a unique item, hand made by the artisan especially for you. If you must have the item by a specific date, please contact us prior to placing the order so we can help make it happen.

What is your return policy?

We allow you to return an item with no questions asked within 30 days of purchasing the item. For holiday orders, we allow returns up to January 31st. This does NOT apply to special orders, custom orders or orders sent outside of the contiguous United States.

How do I return an item?

First, please contact us via email or phone for instructions on returning a purchased item. Generally, the item will be returned directly to the artisan. You will be responsible for packaging and shipping the item back to the artisan. You must purchase shipping insurance to cover the full retail value of the item while in transit. Your refund will be processed upon receipt of the item in good condition using the payment method used to purchase the item.

What about damaged items?

If you receive an item that is damaged, please inform us immediately. Our artisans generally purchase shipping insurance to cover their items while in transit. We will instruct you what to do so that we can process your refund and/or replace your item as soon as possible. If you return an item that gets damaged in transit back to the artisan, it is YOUR responsibility (or the responsibilty of your chosen carrier). We strongly suggest you purchase shipping insurance coverage to cover the item while in transit back to the artisan. Although some minor wear and tear is generally accepted, if the item is damaged when the artisan receives it back from you, you will NOT be entitled to a refund. Shipping insurance coverage greatly reduces your risk of loss in this situation.

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